Privacy Policy

Last Updated: October 07, 2026

This Privacy Policy describes how WeighGo LLC. (“WeighGo,” “we,” “us,” or “our”) collects, uses, and shares information when you use the WeighGo™ Mobile application, website, and related services (the “Service”).

1. Information We Collect

We collect the following types of information:

• Account information — name, email address, mobile phone number, job title, organization name, and account credentials
• Billing information — processed by our third-party payment processor (we do not store full payment card numbers)
• Business records (Customer Data) — scale tickets, weights, accounts, contracts, inventory, vehicles, locations, and related records your Organization enters into the Service
• Photos — images of scale tickets captured with your device’s camera, and the values read from them
• Precise location — your mobile device’s GPS location while you use ticket capture, used to confirm you are at an authorized scale (geofencing) and recorded with captured tickets. We collect location only while the app is in use, not in the background.
• Consent records — when you accept these policies and when you opt in to or out of text messages, including the date, time, phone number, IP address, and browser or device type
• Usage and device data — features used, timestamps, IP address, browser and device information, and diagnostic logs

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service
• Read ticket values from photos and verify capture location
• Process payments and manage subscriptions
• Send verification codes, notifications, and account emails
• Provide customer support
• Improve, monitor, and secure the Service
• Comply with legal and regulatory obligations

We process Customer Data on behalf of your Organization, which controls that data. Questions about your Organization’s records should be directed to your Organization’s account administrator.

3. Sharing of Information

We share information only with service providers that help us operate the Service, under agreements that limit their use of it:

• Payment processors
• Cloud hosting and storage providers
• Email and text message delivery providers
• Mapping and location services
• Artificial intelligence providers that read values from ticket photos on our behalf
• Google reCAPTCHA, which checks that sign-in, sign-up, and account recovery requests come from a person and not an automated bot. It collects device and browser information under Google’s Privacy Policy and Terms of Service.
• Customer support and communication tools
• Law enforcement or authorities when required by law

Information within your Organization’s account is visible to other users of that Organization according to the roles and permissions your Organization assigns.

We do not sell personal information or Customer Data.

4. Text Messaging (SMS)

We use your mobile phone number to send WeighGo™ Mobile verification codes, which are required to confirm your phone number and secure your account, and — only if you opt in — notification texts. Notification texts are optional and off unless you turn them on at sign-up, account activation, or in your preferences. Your mobile number is shared only with the service providers that deliver these messages on our behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

You can turn off notification texts at any time in your preferences, or stop all text messages by replying STOP (reply START to resume). Reply HELP for help. Message frequency varies. Message and data rates may apply. See our Terms of Service for full text messaging terms.

5. Cookies and Local Storage

We use essential cookies to keep you signed in and secure your session, and your browser’s local storage to remember preferences such as theme and display formats. The mobile app stores sign-in credentials and data needed for offline use securely on your device. On sign-in, sign-up, and account recovery pages, Google reCAPTCHA may set its own cookies to detect bots. We do not use advertising or tracking cookies.

6. Data Retention

We retain account information and Customer Data while your Organization’s subscription is active. After an account is canceled, we may delete Customer Data after a reasonable period, except where we must keep it to comply with legal, tax, or accounting obligations, resolve disputes, or enforce our agreements.

Records of policy acceptance and text message consent are kept as long as needed to demonstrate consent, including after an account is closed.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request correction or deletion of your data
• Object to or restrict certain processing activities

To make a request, email support@weighgo.com. Requests about your Organization’s business records may be referred to your Organization’s account administrator.

You can turn off location access and camera access in your device settings at any time, but ticket capture requires them.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information, including encryption in transit. However, no method of transmission or storage is completely secure.

9. Where Data Is Stored

The Service is hosted in the United States. If you use the Service from outside the United States, your information will be transferred to and processed in the United States.

10. Children’s Privacy

The Service is intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a new “Last Updated” date and, for material changes, notify account owners by email.

12. Contact Information

If you have questions about this Privacy Policy, contact us at: