Terms of Service

Last Updated: October 07, 2026

These Terms of Service (“Terms”) govern your access to and use of the WeighGo™ Mobile application, website, and related services (collectively, the “Service”) operated by WeighGo LLC. (“WeighGo,” “we,” “us,” or “our”).

By creating an account, activating an invited account, making a purchase, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this requirement.

2. Organizations and Accounts

The Service is provided to businesses (each, an “Organization”). The person who creates an Organization’s account represents that they have authority to bind that Organization to these Terms. Users invited to an Organization’s account use the Service on that Organization’s behalf.

You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activity that occurs under your account

Organization administrators are responsible for the users they invite, the roles and permissions they assign, and the accuracy of the contact information (including mobile phone numbers) they provide for those users.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Text Messaging (SMS)

WeighGo™ Mobile sends two types of text messages:

• Verification codes (required). A mobile phone number is required for every account. We text a one-time code to confirm your phone number and to secure access to your account. Codes are sent only when you create or activate your account, sign in, or request a new code. Verification codes are required to use the Service and are not marketing messages.
• Notification texts (optional). Work notifications (for example, ticket, inventory, and contract alerts) — the same information available by email and in-app. You receive notification texts only if you opt in, either by checking the optional box when you create or activate your account, or by turning off Opt-Out of Text Messages in your preferences. Opting in is not a condition of using the Service, and you can opt out at any time by turning on Opt-Out of Text Messages in your preferences or by replying STOP.

• We do not send marketing or promotional text messages.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to stop text messages. Reply START to resume. Reply HELP for help, or contact support@weighgo.com.
• Replying STOP also stops verification codes to that number. Because phone verification is required, you may be unable to sign in until you reply START or contact support.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

See our Privacy Policy for how we handle your mobile phone number.

4. Free Trials, Subscriptions, and Payments

Certain features of the Service require a paid subscription.

Free trial. New subscriptions may begin with a 14-day free trial. A payment method is required to start the trial. Unless you cancel before the trial ends, your subscription automatically converts to a paid subscription and your payment method is charged the subscription fee for the plan and billing cycle you selected.

By purchasing a subscription, you agree that:

• Fees are charged in advance on a recurring basis (monthly or annually, as selected)
• Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date
• Fees are non-refundable except as required by applicable law
• You are responsible for any applicable taxes

Canceling. Account owners can cancel at any time in the Service under Settings → Billing, or by contacting support@weighgo.com. Cancellation takes effect at the end of the current trial or billing period, and you keep access until then.

We may change subscription pricing or plans with at least 30 days’ advance notice by email. Price changes take effect at your next renewal.

5. Your Data

Information your Organization and its users enter into or capture with the Service — including scale tickets, ticket photos, weights, accounts, contracts, inventory, and related records (“Customer Data”) — belongs to your Organization.

You grant us a limited license to host, process, transmit, and display Customer Data only as needed to provide, secure, and support the Service, and as described in our Privacy Policy. We do not sell Customer Data.

You are responsible for the accuracy and legality of Customer Data and for having the rights to provide it. Before your subscription ends, you may export your data using the Service’s export features. After termination, we may delete Customer Data in accordance with our Privacy Policy.

6. Weights, Ticket Capture, and Accuracy

WeighGo™ Mobile is a record-keeping and management tool. It is not a weighing device and is not certified as legal-for-trade. Official weights come from the scale and scale ticket of record.

Ticket capture uses automated image recognition, including third-party artificial intelligence services, to read values such as weights, dates, and ticket numbers from photos. Automated results may contain errors. You are responsible for reviewing and confirming captured values before relying on them, and for all business, financial, contractual, and inventory decisions you make using the Service.

Location features (such as scale geofencing) depend on your device’s GPS and may be inaccurate.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Reverse engineer, decompile, or attempt to extract source code
• Interfere with or disrupt the Service or its infrastructure
• Access accounts or data you are not authorized to access
• Use the Service in a manner that harms WeighGo LLC. or other users

8. Third-Party Services

The Service relies on third-party providers, including payment processing, mapping, email and text message delivery, cloud hosting, and artificial intelligence services. Your use of features provided through these services may also be subject to their terms. We are not responsible for third-party services outside our control.

9. Intellectual Property

The Service, including its software, design, and content (excluding Customer Data), is owned by or licensed to WeighGo LLC. and is protected by intellectual property laws. WeighGo™ is a trademark of WeighGo LLC.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for its intended purpose during your subscription.

10. Termination

We may suspend or terminate your access to the Service at any time if you violate these Terms, fail to pay fees when due, or misuse the Service.

You may cancel your account at any time as described in Section 4. Termination does not entitle you to a refund.

11. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, and we do not warrant that the Service will be uninterrupted or error-free.

12. Limitation of Liability

To the maximum extent permitted by law, WeighGo LLC. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, crops, inventory, or data, arising out of or related to your use of the Service.

Our total liability for any claim shall not exceed the amount you paid to WeighGo LLC. in the twelve (12) months preceding the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless WeighGo LLC. and its owners, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Kansas, without regard to its conflict-of-laws rules.

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, held in the State of Kansas, except that either party may bring an individual claim in small claims court, or seek injunctive relief for misuse of intellectual property, in a court of competent jurisdiction.

Disputes will be resolved only on an individual basis. You waive the right to participate in class actions, class arbitrations, and jury trials.

15. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a new “Last Updated” date and, for material changes, notify account owners by email before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent. These Terms and our Privacy Policy are the entire agreement between you and WeighGo LLC. regarding the Service.

17. Contact Information

If you have questions about these Terms, contact us at: